A part fails under warranty.
Your tech swaps the compressor or the motor, the system runs again, and the job gets closed.
Losing out on earned cash
You did the work.
The credit never posts.
When a part fails under warranty, the manufacturer owes you a credit for it. You only get that money if someone builds and files the claim in time. Here's how it slips away, in three quiet steps, on jobs you've already closed.
The claim never gets built.
Nameplate photo, serial numbers, the invoice number, the tech's note, and a different portal for every distributor. It's nobody's job, so it waits.
The claim window closes.
No one gets a reminder. The credit you were owed never shows up on your distributor account.
How our product works
Three steps. The Submit click stays yours.
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STEP 1
Send us your closed jobs
Forward or CC the closed-job paperwork to your Claimtorch intake address, from Gmail or any email. Or connect ServiceTitan so finished jobs come over automatically. We need the nameplate photo and the tech's note; the invoice number can follow.
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STEP 2
Claimtorch builds the packet
It spots the claims that qualify, chases the missing details, flags each claim window, and builds a submit-ready packet.
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STEP 3
Your office clicks Submit
Review the packet and submit it on the distributor's portal. When the claim is approved, the credit posts to your distributor account.
Desk plan
Want us to make the click? Upgrade to Desk. On Desk, Claimtorch files and follows up on two paths only: Ferguson's public warranty form, with your written authority, and Carrier Enterprise, after your admin adds Claimtorch as its own user. Every other portal stays with your office. We never ask for a shared password.
What you get
A packet to submit. A page to close the loop.
No dashboard to learn. Every claim comes with a submit-ready PDF packet and its own status page, opened from a private link. Your office marks the claim submitted there, then records Approve or Reject when the answer comes back.
EXAMPLE DATA · claim CT-EXMP-20260927-0001, company, brand and model are made up. The layouts are the real Claimtorch packet and status page.
Built for HVAC
HVAC only. Residential & commercial.
Claimtorch is built for residential & commercial HVAC contractors. We work on your side of the claim and never replace your distributor relationship.
Failed parts on the claim form
- Contactor
- Capacitor
- Compressor
- Coil
- Fan motor
- TXV / metering device
- Circuit board
- Reversing valve
Where each packet gets submitted
- Desk can fileFerguson warranty form
Ferguson's public HVAC warranty form, with your written authority and your account or invoice number. We never use your login.
- Desk can fileCarrier Enterprise
Desk files only after your admin adds Claimtorch as its own user. Never a shared password.
- Your office submitsEvery other distributor or manufacturer portal
We prepare the packet and flag the deadline. Your office clicks Submit and tracks the reply. This is how every claim works on Assist.
Money flowPart bought on your distributor accountclaim on that purchase's portalwhen it's approved, the credit posts to your distributor account
Your numbers
What are you leaving on the table? Use your own numbers.
Every shop is different, so we won't guess. Put in what you see each month. The math is simple, and you can check every step.
What comes off your office's plate
- Finding the nameplate photo, serial numbers and the tech's note
- Chasing the missing invoice number
- Working out which portal the claim goes to
- Watching the clock on every claim window
- A packet that's ready to submit, so your office just reviews it and clicks Submit
Windows are tight
Ferguson wants the claim within 30 days of the repair.1 Daikin wants it within 45 days of the repair, and the failed part received within 30 days of filing, or the whole claim, parts and labor, is denied.2
- 1. Ferguson, "HVAC Warranty Submission": claims within 30 days of the repair date. ferguson.com
- 2. HVAC Distributors, republishing Daikin's policy effective January 1, 2026 (posted December 26, 2025). hvacdist.com
Want real numbers instead of estimates? Send us a few recent closed jobs. We'll show you which ones have a claim worth building. The review is free.
Get a free closed-jobs reviewPlans
Two plans. Start on Assist.
Desk is the upgrade: everything in Assist, plus we file on Ferguson's form and Carrier Enterprise. Talk to us for pricing.
Assist
DefaultPrep + ready to submit
- Forward or CC jobs to your intake address, or connect ServiceTitan (nameplate photo and tech note required)
- A complete claim packet, with missing details chased
- Deadline coaching on every claim window
- Your office clicks Submit on the right portal and tracks the reply
- We never ask for a portal login
Best for: every new client to start. No portal access needed.
Desk
Upgrade from AssistWe file on two paths only
Replaces Assist. It isn't a second plan on top.
- Everything in Assist
- We file and follow up only on Ferguson's public warranty form and on Carrier Enterprise
- Ferguson: your written authority on the public form. Carrier Enterprise: your admin adds Claimtorch as its own user
- Every other portal stays with your office
- Never a shared portal password
Best for: shops that buy through Ferguson or Carrier Enterprise, once Assist has proven the packets.
We share pricing on a short call. Final terms are set in your written agreement.
Turn the lights on.
Pick a handful of closed HVAC jobs. We'll show you which ones have a claim worth building. The review is free.